What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Keep getting "website is unavailable" message from CloudFlare.

    Asked by medwards on September 20, 2011 at 10:13 AM
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    Answered by medwards on September 20, 2011 at 10:15 AM

    This is occurring on both .com and .net.  Even while working in JotForm and trying to "save".

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    JotForm Support

    Answered by mliz on September 20, 2011 at 10:25 AM

    Hi medwards,

    Thank you for this report, I already have brought this issue
    up to our administrators as it seems to be an intermittent issue.


    Sorry for the inconvenience.

    Regards,
    Mliz

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    Answered by Hysope on September 29, 2011 at 11:43 AM

    I have this error too (pretty pretty often)

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    Answered by mathand on September 29, 2011 at 12:02 PM

    I am also seein this issue on save. If I close browser and come back in it is fine again until save.

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    Answered by medwards on September 29, 2011 at 12:08 PM

    I am also having this issue today... 

    It is getting a little (a lot) frustrating with all the issues we have been having with Jot Form the last couple of weeks.

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    JotForm Support

    Answered by mliz on September 30, 2011 at 02:47 AM

    Hi,

    Unfortunately as of the moment I am unable to replicate the said problem. Through out the day I have been accessing my forms and making several changes using the form builder however I did not encounter such error. Were you using jotform.net or jotform.com when this happens?

    If you are still encountering this problem we would appreciate it if you can include a screenshot. We'll await for your response.

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    Answered by on October 06, 2011 at 01:32 PM

    Happening on and off this morning. Have seen two different error messages. Here's one.

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    Answered by allanftd on October 06, 2011 at 02:30 PM

    hi there,

    I tried to access the website shown on the screenthot and it appears that the page is not existing. Please see below:

    Please check if the URL is correct, or if the page does exist. Let us know if you need further assistance.

    Thanks,
    Allan 

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    Answered by cityofcorvallis on October 06, 2011 at 04:12 PM

    Looks like you need to add the www.

    I commented out the filtering so it just pops up every time on the test page. This survey has since gone live on our homepage.

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    Answered by cityofcorvallis on October 06, 2011 at 04:14 PM

    What I saw before looked like a problem with the CloudFlare services, not specifically JotForm.

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    JotForm Support

    Answered by Mike_T on October 06, 2011 at 04:40 PM

    Unfortunately, I was not able to reproduce the problem. I have checked your survey page on different browsers and ISPs. We will keep looking on any possible issues related to CloudFlare. Please let us know if you reproduce the problem again.

    Thank you very much for your patience and cooperation in this matter.