What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None of my forms are working and I can't log on. Please help

    Asked by Sanjeet on September 20, 2011 at 01:47 PM
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    Answered by mels80 on September 20, 2011 at 03:19 PM

    I am having the same problems....

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    Answered by brx250 on September 20, 2011 at 11:33 PM

    Hi there,

    First of all, we do apologize for any inconvenience this has caused you. 

    Due to the DDoS attacks, we had to change our DNS IP addresses. The old IP address is probably cached on your end. We recommend you clear your DNS cache and use www.jotform.net to access your account and to link your forms. You can also use either https://www.jotform.com or secure.jotform.com for your HTTPS/SSL connections. 

    We really appreciate your patience with us. Thank you for using JotForm! 

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    Albert  | JotForm Support