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    Captcha Broken in Internet Explorer on XP Pro and Windows7

    Asked by weborigination on September 20, 2011 at 03:19 PM

    Hello.  Please see the attached screen shot as an example of our issue.  Basically, the button to "reload" / reset the Captcha phrase is showing as a broken link but ONLY on the PC platform, using Internet Explorer on XP Pro and/or Windows7.  This is happening on all versions of Internet Explorer, but it looks fine on other computer platorms (IE: Apple, Linux, etc.) and other web browsers.

    This is happening on all our forms, but here is one example URL...  https://www.commonwealthcounseling.com/patient-registration.html

    Can you please look into this matter and/or provide details on how we may fix this?

    Thank you.

    Page URL:
    https://www.commonwealthcounseling.com/patient-registration.html

    Screenshot
    pc
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    Answered by brx250 on September 20, 2011 at 10:23 PM

    Hi weborigination,

    First of all, we do apologize for any inconvenience this has caused you. 

    I've tried replicating your issue on our end, but everything seems to be fine. I used Windows 7, and IE9, Mozilla, Chrome, and Safari web browsers. Have you tried clearing your cache? A reboot might also help fix the issue. 

    Please inform us for any updates so that we can provide further assistance regarding your problem. Thank you for your patience.

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    Albert    JotForm Support