- weboriginationAsked on September 20, 2011 at 03:19 PM
Hello. Please see the attached screen shot as an example of our issue. Basically, the button to "reload" / reset the Captcha phrase is showing as a broken link but ONLY on the PC platform, using Internet Explorer on XP Pro and/or Windows7. This is happening on all versions of Internet Explorer, but it looks fine on other computer platorms (IE: Apple, Linux, etc.) and other web browsers.
This is happening on all our forms, but here is one example URL... https://www.commonwealthcounseling.com/patient-registration.html
Can you please look into this matter and/or provide details on how we may fix this?
- brx250Answered on September 20, 2011 at 10:23 PM
First of all, we do apologize for any inconvenience this has caused you.
I've tried replicating your issue on our end, but everything seems to be fine. I used Windows 7, and IE9, Mozilla, Chrome, and Safari web browsers. Have you tried clearing your cache? A reboot might also help fix the issue.
Please inform us for any updates so that we can provide further assistance regarding your problem. Thank you for your patience.
Albert | JotForm Support