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    Captcha Broken in Internet Explorer on XP Pro and Windows7

    Asked by weborigination on September 20, 2011 at 03:19 PM

    Hello.  Please see the attached screen shot as an example of our issue.  Basically, the button to "reload" / reset the Captcha phrase is showing as a broken link but ONLY on the PC platform, using Internet Explorer on XP Pro and/or Windows7.  This is happening on all versions of Internet Explorer, but it looks fine on other computer platorms (IE: Apple, Linux, etc.) and other web browsers.

    This is happening on all our forms, but here is one example URL...  https://www.commonwealthcounseling.com/patient-registration.html

    Can you please look into this matter and/or provide details on how we may fix this?

    Thank you.

    Page URL:

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    Answered by brx250 on September 20, 2011 at 10:23 PM

    Hi weborigination,

    First of all, we do apologize for any inconvenience this has caused you. 

    I've tried replicating your issue on our end, but everything seems to be fine. I used Windows 7, and IE9, Mozilla, Chrome, and Safari web browsers. Have you tried clearing your cache? A reboot might also help fix the issue. 

    Please inform us for any updates so that we can provide further assistance regarding your problem. Thank you for your patience.


    Albert    JotForm Support