What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are down already upgraded my account

    Asked by experthomes on October 30, 2014 at 01:36 PM

    Hi Wondering how many minutes / hours should i wait to have my form back even if i did a free upgrade 

    http://www.jotform.ca/form/40025037429245

    Page URL:
    http://www.jotform.ca/form/40025037429245

    my account upgraded upgraded my account JotForm www
  • Profile Image

    Answered by experthomes on October 30, 2014 at 01:45 PM

    please i need a reply soon i can't have my forms down for a long time :(

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    JotForm Support Manager

    Answered by Jeanette on October 30, 2014 at 02:46 PM

    I just checked your account and forms, they seem to be fine.  I've also reset the counter.  Meanwhile, please let us know the order reference number so we can match the order with your form. So far, I'm not able to match your username nor the email address in your account.