What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe API key continues to expire!

    Asked by Jeremiah  on October 30, 2014 at 03:23 PM

    Applicants are continuously getting error message that the API key has expired. We have refreshed payment connection with Stripe numerous times. Is there a way of preventing this? Thank you!

    API API key Stripe payment
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    Answered by Ben on October 30, 2014 at 03:59 PM

    Hi Jeremiah,

    I presume that this is your account: campcuriosity?

    Could you please tell us what is the jotform that you are having issues with and the page where it is used to make sure that there are no conflicts on the page?

    Best Regards,
    Ben

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    Answered by Jeremiah  on October 30, 2014 at 04:11 PM
    Sure. So far any form where we have used stripe has had this expired error.
    This is the link to one of the pages not working:
    https://secure.jotformpro.com/form/43016315813951
    ...
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    Answered by Jeremiah  on October 30, 2014 at 04:11 PM
    Sorry, it's the (2014-15 School Registration Form)
    ...
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    JotForm Support

    Answered by Mike_T on October 30, 2014 at 04:55 PM

    The error is most probably related to the Stripe API response.

    If possible, please contact us when you notice it again, so we will be able to troubleshoot it. In such case, you might also contact the Stripe Support to make sure that your API credentials are up to date.

    Thank you.