What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms aren't working today?

    Asked by Emilio on September 20, 2011 at 08:19 PM

    I set up a form with Jotform the other day and it was working nicely yesterday, but today I only get connection timeouts ("connection took too long") when submitting my forms. I tried from several PCs and ISPs, and even different cities, and the problem persists. Are you having a general issue?

    Just to clarify, loading the forms is not a problem, but form submission fails.

    Page URL:

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    Answered by Emilio on September 20, 2011 at 08:34 PM

    It seems the timeouts stopped now, but I still didn't get any email submission yet.

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    Answered by WebDEZN on September 20, 2011 at 09:15 PM

    I am experiencing the same problem with a twist.  My form was not showing up when I logged in to JotForm 15 minues ago.  But now it is showing up but still the form is not being submitted due to a time out....


    Not a happy camper here, and I shudder to think how many of my clients that use your service have missed oppotunities. 


    Do the best you can JotForm, but understand that I can' overlook a catestrophic problems such as this, as it has so far from my estimates been going on for at least 5 hours.

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    Answered by scproducecoop on September 20, 2011 at 09:33 PM

    This is terrific to talk amongst ourselves...has anyone heard from Jotform?

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    Answered by WebDEZN on September 20, 2011 at 10:10 PM

    Im guessing JotForm is a very small outfit.  Thus when people go home for the evening, no one is following the forum.

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    Answered by WebDEZN on September 20, 2011 at 10:12 PM

    I might have spoken too soon.  Just tested one of my client's forms and it submitted.  Lets hope the service stays up and working.

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    Answered by brx250 on September 20, 2011 at 11:00 PM


    Hi there, 

    We do apologize for any inconvenience this has caused you. 

    First of all, just to clarify things out, we work on a cue of threads/comments according to their sequential order on when they have been created or posted. This way, first question will be answered first. And if not, that question might haven't been included in our (Tech Support) discretion, thus, they will be referred to a second-tier or to our administrators. Please refer to this link for further information http://www.jotform.com/blog/32-Behind-the-Scenes-Our-Support-Tools. 

    For your queries, we're still working on some minor issues which might cause these time outs. However, you can use www.jotform.net to access your account and to link your forms. Also, our developers have already fixed the problem on security certificate of secure.jotform.com and  https://www.jotform.com, thus, you can now use either https://www.jotform.com or secure.jotform.com for your HTTPS/SSL connections. 

    We really appreciate your patience with us. Thank you and enjoy using JotForm!


    Albert  JotForm Support  


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    Answered by WebDEZN on September 20, 2011 at 11:04 PM

    Professional response without dodging responsibility.  I like that.

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    Answered by brx250 on September 21, 2011 at 12:21 AM

    Hi there,

    Thank you. We're really working hard to revert things back to normal and at the same time, maintain the quality of our products and services. 

    Again, we really appreciate our users for having to bear with us within such an unfortunate situation.

    If you have further issues and concerns, you are more than welcome to contact us again. Our team will happy to assist you with anything.


    Albert  | JotForm Support