What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    responder email

    Asked by amplefi on September 20, 2011 at 08:50 PM

    we are not getting email response off of our form

    Page URL:
    http://form.jotform.com/form/12621824207

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    Answered by WebDEZN on September 20, 2011 at 09:17 PM

    have you tested the form to see if it works?  While not something you could fix, it would be an indication there is a wider problem than eMail not getthing trough.

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    Answered by amplefi on September 20, 2011 at 09:46 PM

    there seems to be a problem on your end i think.  I am getting bounced out of my account repeatedly.  the form works for a while and then stops.  

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    Answered by amplefi on September 20, 2011 at 09:49 PM

    https://skitch.com/jdalesandro/f4u9b/google-chrome

     

    took a screen shot

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    Answered by WebDEZN on September 20, 2011 at 10:06 PM

    Im not an employee of JotForm, just a user.

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    Answered by brx250 on September 20, 2011 at 11:08 PM

    Hi there,

    We had to change the DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared, you can use www.jotform.net to access your account and to link your forms. You can also use either https://secure.jotform.com or https://www.jotform.com for HTTPS/SSL connections.

    If you have further issues and concerns, please feel free to contact us again. Thank you for using JotForm.

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    Albert  JotForm Support