- mktaxiAsked on October 31, 2014 at 08:09 AM
Thank you for this wonderful form building site!
I have been using the data grid widget for a few months, but from today it only displays a Bad Gateway message. I haven't changed anything in the grid, didn't even touch it recently. Could you please look into this?
Thanks for the help in advance!
- CharlieAnswered on October 31, 2014 at 10:32 AM
Hi MK Taxi,
Are you still having problems with the Data Grid? I was able to see the Bad Gateway awhile ago, but right now it seems that it is now live and okay.
I guess this is just a hiccup between the widget and the servers. But I have cleared your form's cache just to be sure. If you happen to get this kind of error any time soon or more often, please feel free to contact us immediately.
- mktaxiAnswered on November 03, 2014 at 09:55 PM
Unfortunately the bad gateway message is still there on all of our forms.
Could you please look into it once more?
- gori-mathewAnswered on November 04, 2014 at 04:50 AM
I would suggest you clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache. This should help. .
Do let us know if you need further assistance.
- mktaxiAnswered on November 07, 2014 at 03:51 AM
Thanks for the answer.
I did clear the cache just as it is written but it did not solve the problem. I checked the forms from different computers and browsers (checked with Internet Explorer and Chrome) and they all show the same bad gateway message.
Could you please look into this one more time?
- JotForm Supportashwin_dAnswered on November 07, 2014 at 06:14 AM
I did check your forms and I am able to replicate the issue you are having. The "Data Grid" widget of your forms always displays "502 bad Gateway" error message.
The issue seems to be caused because of the length of the content you have added in your data grid. I would suggest you to reduce the number of rows you have added and that should solve your problem. Please check the screenshot below:
Technically, you should limit the content of your data grid widget to 2000 characters. If you need to show more rows, I would suggest you to add one more data grid widget and share the rows between them.
I am anyway reporting this to our back end team. We will get back to you as soon as we have any update from them.
- mktaxiAnswered on November 11, 2014 at 12:06 AM
Thanks for the help.
I shortened my urls that saved a lot of space and now the form displays without no problem.
Thanks for the support again!
- JotForm Supportashwin_dAnswered on November 11, 2014 at 01:17 AM
You are welcome.
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.
- JotForm SupportwidgetsAnswered on December 03, 2014 at 02:16 AM
Hi, all of the 502 gateway error problems for this widget should be fixed. We recently updated our widget core to support longer options/text for this widget. Please confirm if it works from your end otherwise report back so that we can further investigate the problem.