What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form is not accepting image files when Uploading

    Asked by wrapaloc on November 01, 2014 at 02:48 PM

    When testing my form it is not accepting my jpeg or png files.

    Page URL:

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    JotForm Support

    Answered by jonathan on November 01, 2014 at 06:55 PM


    It seems you have deleted this form http://www.jotform.us/wrapaloc/photo_contest already. I could not test it anymore.


    I checked the other jotform http://www.jotform.us/form/43046281791153 instead.

    When I tried uploading an image file (jpg file type), the upload fails as the upload field was not able to recognize the image file extension type.


    To fix the upload file type issue, update the upload field file type extensions property. You can use asterisk instead to allow universal file type.


    when I did this modification, I was able to make the upload field work on test form



    Review this user guide also http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

    Hope this help. Inform us if issue persist.






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    Answered by wrapaloc on November 04, 2014 at 12:00 PM


    I tried to create the form again, but i am having the same problem.



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    JotForm Support

    Answered by david on November 04, 2014 at 12:38 PM


    I checked your form and the fix my colleague recommended does indeed resolve the issue.  Since it was a quick fix, I just went ahead and made the changes in your form.  You should now be able to use the uploads fields as normal.

    If you are still having trouble with your form, let us know and we will be happy to have another look.

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    Answered by Md kaosar ahmmed  on March 13, 2017 at 04:33 PM

    i am trying to fill a online university form by using my academic documents which is in pdf formate although the form document requirements is pdf but its not accepting it..



    THIS IS THE FORM LINK;http://www.ujaen.es/serv/vicint/home/upload_beca_talento_f


    WHAT TO DO..??

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    JotForm Support

    Answered by david on March 13, 2017 at 05:37 PM

    The form on that page is not a JotForm form.  If you are having trouble filling out a form, I would recommend contacting the organization that put up the form.