What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspended!! Help!

    Asked by Dean Bubello  on November 01, 2014 at 09:30 PM

    Hi,

     

    I was nearly done with my site using your forms and got the below message:

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    I am in no way phishing, can this be FIX ASAP? My Site is DUE MONDAY and now all my form are gone! PLEASE HELP!

    Dean

    JotForm style message interlogy
  • Profile Image

    Answered by raul on November 01, 2014 at 11:58 PM

    Hello Dean,

    Your account got autosuspended by our Phishing scanner because you created this form: http://www.jotform.us/form/43046887444160 that is used to collect passwords and this is against our terms of use.

    If you have further questions, please let us know.
    Thanks.

  • Profile Image

    Answered by Dean Bubello  on November 02, 2014 at 06:14 AM

    I had no idea you couldnt make logon forms. You can delete the form, but can you re-enstate my account then please?

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    JotForm Support

    Answered by liyam on November 02, 2014 at 06:43 AM

    Hello Dean,

    Your account has now been reactivated and the forms that are in issue are now removed.

    Should you have further questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by dbubello on November 02, 2014 at 11:41 AM
    all set, they helped me in the forum area, thanks!
    ...
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    JotForm Support

    Answered by ashwin_d on November 02, 2014 at 12:29 PM

    Hello dbubello,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!