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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploading PDF Files to a Form in Firefox

    Asked by Estransports on September 21, 2011 at 06:21 AM


    Since yesterday, I have to use Internet explorer instead of Firefox for filling the form because with firefox I had this message : "pdf file extention is not allowed". (?????)

    There is the same pb when I try to fill your form on "support forum" with firefox.

    Why ???

    Page URL:

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    JotForm Support

    Answered by NeilVicente on September 21, 2011 at 09:14 AM


    I tested your form as standalone but could not recreate the problem you describe. I was able to upload a PDF file on your form without any issues. Kindly check your submissions page to see the file I uploaded.

    Do you have the file embedded somewhere, or are you using it as standalone? If embedded, can you give us the URL of the exact page where it is embedded so we can test for ourselves? Also, please test your form now and upload a PDF file. Let us know if the issue still persists.



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    Answered by Enoes on September 21, 2011 at 10:04 AM


    Thank you for the test. I received your file.

    However, I have the same pb when I try to upload a file with the form. I'm using Firefox 7 beta. And it worked very well before yesterday. I don't understand.

    My form is not embedded on a webpage. I use it "standalone" if it means that I just give the URL to my customers.




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    JotForm Support

    Answered by NeilVicente on September 22, 2011 at 04:51 AM

    Hello Estranports,

    Sorry for the delayed response. Please try using another browser, preferrably a more stable and non-beta one. Beta software are usually ridden with bugs and whatnots, that might the reason why you're experiencing this problem.

    If the upload works on different browsers such as Google Chrome and Firefox (6), then there's nothing to worry about. The issue is on Firefox beta's end, not ours.


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    Answered by Enoes on September 23, 2011 at 05:51 AM

    Oh so goood Thank you very much. It works with Firefox (6).

    And sorry for disturbance.