- Karen WestAsked on November 03, 2014 at 02:31 AM
My account has been I believe wrongfully suspended - basically I am in the same position as this guy
which I see you set back his account very quickly, perhaps you can afford me the same great service if possible (although it probably is the middle of the night right now).
I also use your form to password protect a section of my website and can understand why your phishing automator was suspicious, but as you can see i'm not collecting passwords, just installing one.
Hopefully you can be of swift service.
- JotForm Supportashwin_dAnswered on November 03, 2014 at 05:05 AM
I did check your form "Retailers' Password" and it seems that you are asking for users password which makes it suspected of being used for phishing. You have not added any condition in our form to password protect it.
We will wait for your response.
- Karen WestAnswered on November 03, 2014 at 05:45 AM
You said "You have not added any condition in our form to password protect it." but I actually have. I have put in conditions that allow several variations of one word, which all of our retailers have, to access the page. I am not asking for them to put in their own password. Perhaps I have mis-understood your phrase, but I have put in a condition - can you please check again?
If you could let me know I'd appreciate it, thanks.
- JotForm Supportashwin_dAnswered on November 03, 2014 at 06:11 AM
Please accept my apology. It seems you are right. Upon taking a closer look at your form, I found that you have added condition to show / hide your submit button.
I have gone ahead and activated your account and also white listed your IP address as well. Do try to sign in to your account and get back to us if you have any trouble. You may also like to change the label of the "Password" field to avoid automatic suspension of your account again. You can use some other label like "Code", "Key" etc.
- Karen WestAnswered on November 03, 2014 at 06:17 AM
All working well again, thank you so much for checking again, I really appreciate it.
Thanks too for a great product.
- JotForm Supportashwin_dAnswered on November 03, 2014 at 06:40 AM
You are welcome.
I am glad to know that your forms are working fine now.
Do get back to us if you have any questions.