What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been (wrongfully) suspended

    Asked by Karen West  on November 03, 2014 at 02:31 AM

    Hi there

    My account has been I believe wrongfully suspended - basically I am in the same position as this guy

    http://www.jotform.com/answers/83595-emergency-my-account-has-been-wrongfully-suspended-

    which I see you set back his account very quickly, perhaps you can afford me the same great service if possible (although it probably is the middle of the night right now).

    I also use your form to password protect a section of my website and can understand why your phishing automator was suspicious, but as you can see i'm not collecting passwords, just installing one.

    Hopefully you can be of swift service.

     

    warm regards,

    Karen

     

    Page URL:
    http://www.cheekyherbs.com/g/1256720/retailers.html

    my account JotForm password protect protect www
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 05:05 AM

    Hello Karen,

    I did check your form "Retailers' Password" and it seems that you are asking for users password which makes it suspected of being used for phishing. You have not added any condition in our form to password protect it. 

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. This form must be deleted before we can activate your account again.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by Karen West  on November 03, 2014 at 05:45 AM

    Hi Ashwin

    You said "You have not added any condition in our form to password protect it." but I actually have. I have put in conditions that allow several variations of one word, which all of our retailers have, to access the page. I am not asking for them to put in their own password. Perhaps I have mis-understood your phrase, but I have put in a condition - can you please check again?

    If you could let me know I'd appreciate it, thanks.

    Of course if I am not understanding you properly I am happy to delete the file to get my account up and going again, I was trying to avoid using a javascript for the password as it didn't work for quite a few of our members' computers and your form worked instantly.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 06:11 AM

    Hello Karen,

    Please accept my apology. It seems you are right. Upon taking a closer look at your form, I found that you have added condition to show / hide your submit button. 

    I have gone ahead and activated your account and also white listed your IP address as well. Do try to sign in to your account and get back to us if you have any trouble. You may also like to change the label of the "Password" field to avoid automatic suspension of your account again. You can use some other label like "Code", "Key" etc.

    Thank you!

  • Profile Image

    Answered by Karen West on November 03, 2014 at 06:17 AM

    Hi Ashwin

     

    All working well again, thank you so much for checking again, I really appreciate it.

    Thanks too for a great product.

    Best regards

    Karen

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 06:40 AM

    Hello Karen,

    You are welcome.

    I am glad to know that your forms are working fine now.

    Do get back to us if you have any questions.

    Thank you!