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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Manage Dropbox integration on dropbox integrated form has incorrect settings

    Asked by Geodesyxyz on November 03, 2014 at 08:26 AM

    DropBox integration: Submission data does not get passed to DropBox

    Thank you, I will try this. I liked the forms provided in the site! I already embedded several of them in my web site and tried export to dropbox. Just couple of hour ago the export worked and now the data does not go to dropbox (it's uptodate).

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    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 09:15 AM

    Hello Geodesyxyz,

    I'm sorry for the trouble caused to you.

    I cloned your form and and integrated it with my dropbox account. It seems to work as expected. When I sent a test submission, copy of submission was uploaded to the integrated dropbox folder.

    I would suggest you to reintegrate your form with dropbox and see if that solves your problem. 

    Do get back to us if the issue persists.

    Thank you!

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    Answered by Geodesyxyz on November 04, 2014 at 01:43 PM

    It works, but after reintegration with both GDrive and Dropbox. I am a bit confused why do I need to perform the reintegration if nothing was changed?

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    JotForm Support

    Answered by Mike_T on November 04, 2014 at 03:17 PM

    The problem was probably related to the Dropbox integration configuration. The 'Extended Folder name' and 'Prefix with date' options are supposed to be hidden when the 'Submission Folder name' is set to -- No Folder --.

    I will submit a bug report ticket to our Development Team. Thank you.