What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I give my client my JotForm account access details so they can extract the data generated?

    Asked by lido_travel on September 21, 2011 at 09:21 AM

    I set up a form for a client. Then, so that the client could extract the data generated I gave them my JotFrom log in details - username & password.

    Some of the time they can access the account. Other times it is coming up with an error:- 

    "The connection has timed out"


    Any ideas why this should be?



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    JotForm Support

    Answered by mliz on September 21, 2011 at 10:46 AM

    Hi there,

    Because of the ddos attack we had to change the ip address of our dns.
    Over the week we have been making changes to the server this might
    have caused the time out  you have been experiencing.
    We have sorted out this issue and the form builder should be working

    Sorry for the inconvenience.