Website not saving forms and lots of errors

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    Asked on September 21, 2011 at 09:28 AM



    I have tried making a new form today 3 seperate times on 3 seperate browsers (IE, FireFox and Chrome).  The name of the form was SIF.  Whenever I get halfway through creating it I start getting error messages and glitches (for instance a menu drop down will get stuck).  So I stop what I'm doing and log back in again, only to find that nothing has been saved.  I've lost a good 2-3 hours of my time so far with this for a form that needs to be online by the end of play today.


    Are you suffering with server issues at the moment?  Is there anything that can be done so I can complete this form on time?


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    Answered on September 21, 2011 at 10:54 AM

    Hi Phil,

    We have been making some changes on our servers this week.
    That might be causing this.  You should probably use "Clone" feature
    to save your forms while you work on that so that you do not lose your work.
    You can clone a form by right clicking on it on My Forms page and then selecting Clone Form.

    It would also be a good idea to save the changes you are making on
    the form from time to time.

    Sorry for the inconvenience this may have caused.


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    Answered on September 22, 2011 at 06:34 AM



    The problem is that saving my work doesn't save it.  I've just remade the form again.  Saved it with no errors, then went to "my Forms" and it's not there, so I can't clone it.

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    Answered on September 23, 2011 at 08:47 AM

    What is the URL of these forms? 

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    Answered on September 23, 2011 at 09:29 AM

    Hi, dont worry it seems to be cleared up today.  Tried it again and everything is saving.  Thanks