What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    problem with my form

    Asked by reductionantilles on September 21, 2011 at 09:32 AM


    I seek today because I followed the recommendations for modification of the url: (secure. ........).
    Then I received another email saying that it was not worth changing the url and if the change was made not to change.

    thank you to test your hand on my website: www.guadsms.fr (French) because my clients tell me that the tab "form" does not work. They have an error sending the form.
    here is the link I put on my site:


    Thank you to answer me quickly

    Best regards

    Sylvie Gilberton


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    JotForm Support

    Answered by NeilVicente on September 21, 2011 at 09:44 AM

    Hi Sylvie,

    As of this moment, there is no need to change your URL's, because both https://secure.jotform.com and https://www.jotform.com are working fine.

    Upon checking your site, I found that your form displays flawlessly. May we know when did your clients reported this issue? As far as I know, we got the security certificate for https://www.jotform.com only yesterday.

    Kindly ask your clients to test it now. Inform us how it goes from here on out. Thanks!