Email notification not working

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    Asked on September 21, 2011 at 09:55 AM


    I have tested forms set up on my website, and they are very good.

    Including a test email whcih was sucessful.

    However, I tested complting my forms, on my website - and an email was never sent for either of my 2 forms.


    Many thanks

    David R Kibble

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    Answered on September 21, 2011 at 11:07 AM

    Hi David,

    Have checked your spam folders? There was a problem with the
    reverse dns which caused notification emails to go directly to
    spam folders. The issue with the reverse dns has already been
    fixed and notification emails should be back to normal.

    Let us know if you can not find the notification email.


  • Profile Image
    Answered on September 21, 2011 at 11:19 AM

    We have just fixed the reverse DNS settings. It should fix this. Can you test your form again?