What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification not working

    Asked by csstart on September 21, 2011 at 09:55 AM


    I have tested forms set up on my website, and they are very good.

    Including a test email whcih was sucessful.

    However, I tested complting my forms, on my website - and an email was never sent for either of my 2 forms.


    Many thanks

    David R Kibble

    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on September 21, 2011 at 11:07 AM

    Hi David,

    Have checked your spam folders? There was a problem with the
    reverse dns which caused notification emails to go directly to
    spam folders. The issue with the reverse dns has already been
    fixed and notification emails should be back to normal.

    Let us know if you can not find the notification email.


  • Profile Image
    JotForm Founder

    Answered by aytekin on September 21, 2011 at 11:19 AM

    We have just fixed the reverse DNS settings. It should fix this. Can you test your form again?