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    Infusionsoft Integration: "Cannot find app" error

    Asked by alannmd on November 03, 2014 at 05:00 PM
    infusionsoft
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    JotForm Support

    Answered by david on November 03, 2014 at 06:22 PM

    Hi,

    I am not sure what your question is regarding, but we do have an app that can help you get infusionsoft integration set up:

    http://apps.jotform.com/app/infusionsoft_integration

    If this is not what you were looking for or if you have any trouble getting it set up, let us know and we will be happy to assist you further.

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    Answered by alannmd on November 03, 2014 at 06:51 PM

    I have tried to connect the Infusionsoft account using our app name and API but it is not working. I keep getting an error message.

     

    "Cannot retrieve user details. Contact Admins."

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    JotForm Support Manager

    Answered by Jeanette on November 03, 2014 at 09:51 PM

    Please make sure you are using the correct "App Name"

    I also will suggest you to ensure the API is correct and then try to integrate your form again with infusionsoft.

    The following guide should help you:  http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html#

    Do get back to us if the issue persists ad we will report it to our development team.

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    Answered by alannmd on November 04, 2014 at 10:59 AM

    I am attempting to use the integration app again and when I select the app name I get a message that say "Cannot Find App"

     

    I have contacted infusionsoft support as well and was not able to get the assistance I need to set this up.

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    JotForm Support

    Answered by Charlie on November 04, 2014 at 11:57 AM

    Hi,

    It seems that it is a problem with the App Name being used.

    Please do take note on this

    Application name is the appname as in appname.infusionsoft.com where you used to login to infusionsoft. Don't know where to find your API keys?

    In the log in of the Infusionsoft integration, the first box requires the appname e.g. this is taken from your app URL (appname.infusionsoft.com) then enter the API Key on the second box.

    Please do check if carefully if the App Name and API key is valid.

    We'll wait for your response.

    Thank you.

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    Answered by alannmd on November 04, 2014 at 02:27 PM

    Yes, that is the app name I entered. It is now giving me the error message "Cannot find app" when I try to enter the API. I have copied the API from the settings within Infusionsoft. Now I don't even have the opportunity to enter the API due to the error message.

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    JotForm Support Manager

    Answered by Jeanette on November 04, 2014 at 04:15 PM

    Ok, I'm forwarding this to our second level engineers. You should be contacted by them in this thread.

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    Answered by alannmd on November 11, 2014 at 10:32 AM

    It has been a week since Jeanette's message was posted saying she forwarded this to engineers and I have yet to be contacted. I need to resolve this or find another forms app to use with infusionsoft. 

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    JotForm Support

    Answered by Charlie on November 11, 2014 at 11:08 AM

    Hi,

    Apologies for the delay. I'm checking the status of your ticket right now, and it has already been escalated and assigned. You will receive a notification when our developers/engineers have an update for this, currently the ticket is still open but rest assure that they are already aware of this.

    Thank you for your understanding.