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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downloading Submissions as PDF: Incomplete

    Asked by drjax on November 03, 2014 at 05:11 PM

    My forms are multi-page documents; however, when I download the submission pdf, only 4 pages of 14 needed arrive.  So, I have someone complete a 14 page Intake document, but I only get 4 pages in the downloaded pdf.  I just received a cloned version from support and only 4 pages arrived.  Hope you can help.


    My Forms submission pdf document download
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    Answered by raul on November 03, 2014 at 07:19 PM


    Please try to uncheck the "Auto hide empty fields" and check the "Show Headers and Text" from the submissions options menu.
    This should make visible all the fields of your form and you should be able to download the 14 pages of your form in PDF.

    Please let us know if this helps.

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    JotForm Support

    Answered by Charlie on November 03, 2014 at 07:40 PM

    Hi Jack,

    I apologize for the troubles you are having. Upon checking your account, the form length of the submission is shorter maybe because the "Auto Hide Empty Fields" is enabled. It shortens your form submission by hiding those empty fields that you have. You can check the guide that my colleague above mentioned.

    Also, I will still be escalating this issue to our technical team. I've logged in to your account for testing purposes, and it seems that I am having errors in downloading your submissions. I'm unable to download the pdf versions of it and getting errors. 

    Let us know if the problem still persists in your end.

    Thank you.

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    Answered by drjax on November 05, 2014 at 12:58 PM

    Submission changes don't save.  There is no save option for it.  I have 4 forms.  Three of the forms have proper submission info.  Somehow did it correctly by accident.  Can't seem to get the Couples Intake to accept uncheck "auto hide empty fields."


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    Answered by raul on November 05, 2014 at 01:08 PM


    I've viewed the mentioned form and I was able to uncheck the "auto hide empty fields" it for you.

    Please take a look at it now.

    Can you please confirm if you're able to download the PDF files on your side? Since you mention that the other 3 forms are working correctly I just wanted to verify.

    Thank you.

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    Answered by drjax on November 05, 2014 at 03:23 PM

    I am able to download the form now.  In the process, I learned that to make submission changes permanent I have to close the properties window using the same button that opens it.  That's probably something others might need to know.

    Thanks for your help.

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    Answered by raul on November 05, 2014 at 03:43 PM

    Ok, thank you for letting us know.
    Best Regards.