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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Por que meus formularios estao desabilitados? - Autosuspended account

    Asked by Felipe Torres  on November 03, 2014 at 11:33 PM

    SOU PROPRIETARIO A EMPRESA LEGALIZO

     

    ESTOU QUERENDO ADERIR O PLANO DE VOCES E ESTOU FAZENDO TESTE NOS FORMULARIOS CRIADOS, QUANDO COLOCO NO MEU SITE ELES INFORMAM QUE ESTAO DESABILITADOS. POR QUE? VOCES BLOQUEARAM MINHA CONTA INFORMANDO QUE É phishing.

     

    QUERIA MUITO PODER FAZER NEGOCIOS COM VOCE MAIS PRECISO FAZER TESTES PARA VER SE APROVO O SISTEMA DE VOCES.

    QUALQUER COISA PODE ENTRAR EM CONTATO COM MINHA EMPRESA

     

    FONE: (81) 30394440

    (81)97954881

    BRASIL RECIFE PERNAMBUCO

    site plano autosuspended phishing form phisher
  • Profile Image
    JotForm Support

    Answered by jonathan on November 04, 2014 at 06:46 AM

    Hi,

    Your account was suspended by the phishing filter because the form have component that ask for account/email username and password.

     

    This NOT allowed in our form. 

    If you want to reinstate your account, we will need to delete the form in your account.

    Inform us if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by Felipe Torres  on November 04, 2014 at 08:01 AM
    Não entendi sua resposta. O que não é permitido? Não posso fazer testes? Como vou ter certeza que um dia isso não vai acontecer com meus clientes?

    E como vocês podem bloquear uma conta sem ao menos informar ao proprietário?

    Preciso de ajuda de como proceder no seu sistema e quais regras devo seguir.
    Você falam que o site é grátis, e não podemos usufruir?

    Aguardo rotorno urgente

    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: terça-feira, 4 de novembro de 2014 09:46
    Para: comercial@legalizo.com.br
    Assunto: Re: Por que meus formularios estao desabilitados?

    A new response has been received:
    JotForm
    Answered by jonathan
    Hi,
    Your account was suspended by the phishing filter because the form have component that ask for account/email username and password.


    This NOT allowed in our form.
    If you want to reinstate your account, we will need to delete the form in your account.
    Inform us if you need further assistance.
    Thanks.

    View this thread on browser » Unsubscribe Thread
    1415101587
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 04, 2014 at 08:47 AM

    Hi Felipe,

    We have an Autodetect Phishing System that scans the forms and disable them, together with the account, when it violates one of our terms. You can check our Terms here: http://www.jotform.com/terms/ 

    Please read the "Phishing" in our terms:

    Phishing You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 

    Your form http://www.jotformz.com/form/43068325138656, has fields that asked users for their username and password, which mimics a login credential values. We have a very sensitive system when it comes to this, so that we can minimize or prevent any illegal activities or abuse in our forms.

    We can reactivate your account, but you will need to refrain from making similar forms that asked for usernames and passwords.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by Felipe Torres  on November 04, 2014 at 09:21 AM
    Ok, entendi sim.

    Por favor reativem minha conta vou fazer as modificações e peço desculpas se fui interpretado mal.

    Gostein muito em saber que o sistema de você tem essa segurança, fica bem mais tranqüilo peço mais uma vez que reativem minha conta para que eu possa fazer as modifcações.

    Obrigado, quando eu terminar de fazer todos os formulários e testa-los vou contratar os serviços de vocês.

    Mais uma vez agradecido

    Felipe Torres


    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: terça-feira, 4 de novembro de 2014 11:48
    Para: comercial@legalizo.com.br
    Assunto: Re: Por que meus formularios estao desabilitados? - Autosuspended account

    A new response has been received:
    JotForm
    Answered by Charlie
    Hi Felipe,
    We have an Autodetect Phishing System that scans the forms and disable them, together with the account, when it violates one of our terms. You can check our Terms here: http://www.jotform.com/terms/
    Please read the "Phishing" in our terms:
    Phishing You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately
    Your form http://www.jotformz.com/form/43068325138656, has fields that asked users for their username and password, which mimics a login credential values. We have a very sensitive system when it comes to this, so that we can minimize or prevent any illegal activities or abuse in our forms.
    We can reactivate your account, but you will need to refrain from making similar forms that asked for usernames and passwords.
    We'll wait for your response.
    Thank you.
    View this thread on browser » Unsubscribe Thread
    1415108867
    ...
  • Profile Image

    Answered by Felipe Torres  on November 04, 2014 at 09:31 AM
    Bom dia, minha conta continua desabiitada.

    Podem habilitar ela por favor...

    Felipe Torres

    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: terça-feira, 4 de novembro de 2014 11:48
    Para: comercial@legalizo.com.br
    Assunto: Re: Por que meus formularios estao desabilitados? - Autosuspended account

    A new response has been received:
    JotForm
    Answered by Charlie
    Hi Felipe,
    We have an Autodetect Phishing System that scans the forms and disable them, together with the account, when it violates one of our terms. You can check our Terms here: http://www.jotform.com/terms/
    Please read the "Phishing" in our terms:
    Phishing You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately
    Your form http://www.jotformz.com/form/43068325138656, has fields that asked users for their username and password, which mimics a login credential values. We have a very sensitive system when it comes to this, so that we can minimize or prevent any illegal activities or abuse in our forms.
    We can reactivate your account, but you will need to refrain from making similar forms that asked for usernames and passwords.
    We'll wait for your response.
    Thank you.
    View this thread on browser » Unsubscribe Thread
    1415108867
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 04, 2014 at 09:44 AM

    Hi,

    I've re-activated your account with the username legalizo, please refrain from creating similar forms that may violate our Terms. Also, please delete permanently the form that was detected as a Phishing form, delete it on your Trash also. Thank you.

    Best Regards.

  • Profile Image

    Answered by Felipe Torres  on November 04, 2014 at 09:51 AM
    Ok, OBRIGADO.

    Vou tentar não viloar mais seus termos, li agora todos os termos e tentarei não violar nenhum deles.

    Felipe Torres

    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: terça-feira, 4 de novembro de 2014 12:45
    Para: comercial@legalizo.com.br
    Assunto: Re: Por que meus formularios estao desabilitados? - Autosuspended account

    A new response has been received:
    JotForm
    Answered by Charlie
    Hi,
    I've re-activated your account with the username legalizo, please refrain from creating similar forms that may violate our Terms. Also, please delete permanently the form that was detected as a Phishing form, delete it on your Trash also. Thank you.
    Best Regards.
    View this thread on browser » Unsubscribe Thread
    1415112274
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 04, 2014 at 09:59 AM

    Thank you very much for your understanding and cooperation.

    If you need further assistance or have any concerns, feel free to visit again the forum and open a new thread, we'll be more than happy to help you.

    Thanks.