What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lightbox form not working on IE8 and IE10

    Asked by Ant5hony on November 04, 2014 at 06:23 AM
    Hi I have the same problem in IE8 - IE10 on www.mtlabs.co.za Please could you have a look and see what is happening? My client is Shouting at everyone - PS this is the wordpress plugin BTW
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    JotForm Support

    Answered by Jan on November 04, 2014 at 08:16 AM


    Is this the feedback form that you are referring to? http://www.myjotform.com/form/43072703055548

    I checked your website and I cannot find the embedded JotForm. May I know what page you embedded the form with. We need to look at the actual page where to form is embedded so we can see if there are conflicts within the scripts.

    Thank you for your cooperation.

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    Answered by Jessieboo on November 06, 2014 at 05:00 AM

    Hi Jan,

    I am working with Anthony on www.mtlabs.co.za. Yes that is the form. The form is on the Homepage. Please help urgently.


    Thank you.

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    JotForm Support

    Answered by Welvin on November 06, 2014 at 07:47 AM

    Please try checking your browser compatibility. Internet Explorer is known for this kind of issue. Here's how: http://windows.microsoft.com/en-PH/internet-explorer/use-compatibility-view#ie=ie-10-win-7.

    Also, we advise using the latest version of the IE. IE10 or higher is recommended.

    Thank you!