What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What's up with your site performance this week?

    Asked by lynnclark on September 21, 2011 at 11:00 AM

    I run my business using your forms, and also use them at my day job. This week, I've experienced several site outages, and as I've had people try to submit forms they've failed. Can you please tell me what's going on and what you're doing to fix it? I've experienced this at home and at work, and colleagues and clients have also experienced it.

    Thank you, Lynn Clark

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    JotForm Support

    Answered by mliz on September 21, 2011 at 11:18 AM

    Hi Lynn,

    After the ddos attack we had to change the ip address of our dns.
    Since then we have been making changes on the servers over the
    week to restore all functionalities back to normal. Because of this
    there were problems with accessing the jotform website and forms.

    Everything is working fine now.
    Apologies for the inconvenience this may have caused.

    You can find a post on our blog on the details of the attack
    and the security updates we have done to our servers.