What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    customer ID

    Asked by zionacademy on September 21, 2011 at 11:05 AM

    I'm trying to integrate with Authorize.net, but it's telling me that I need a customer ID.  Where and how do I deal with this issue?


    I would like to use the preset form that Authorize.net provides.  How do I get that form?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on September 21, 2011 at 11:49 AM


    You need to sign up first with authorize.net and get the
    API Login ID and Transaction Key.  These are needed when you use
    authorize.net as the payment method in the form.

    To create an authorize.net form, go to JotForm Form Builder, and click on
    "Authorize.net" field on the right side under "Payment Tools".
    Then follow the instructions on the wizard

    JotForm uses Advanced Integration Method (AIM).
    The credit card information is collected on your form and sent to their API securely.


  • Profile Image

    Answered by lindar on September 21, 2011 at 11:53 AM


    Regarding Authorize using the AIM method, is the credit card information transmitted from the form, securely, to the secure Jotform servers, and from there, to the Authorize API? Or just straight from the form, securely to their API?


  • Profile Image
    JotForm Support

    Answered by mliz on September 21, 2011 at 11:56 AM

    Hi lindar,

    When the user submits the credit card information, we do not keep
    the information in our servers. We make sure to keep it out of our
    logs or database entries for security reasons. We just transfer the
    information to the Authorize.net API securely. Then Authorize.net tells us if
    the charge was successful and then we complete the form submission.

    Hope this answer your question.