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    Customer email id is not passed to stripe

    Asked by zupush on November 04, 2014 at 11:31 AM

    Further customer email id is not passed to stripe. I cannot see the customer email id in my stripe dahsboard.

     

    stripe ID
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    Answered by raul on November 04, 2014 at 12:15 PM

    Hello,

    Please allow me some time to run a few tests on my side and I'll get back with you.

    Thanks.

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    Answered by raul on November 04, 2014 at 12:38 PM

    Hello again,

    Are you referring to this form: http://www.jotform.us/form/43074583643155?
    If this is correct, you need to set the email address field as required.

    I did a test with a cloned version of your form and the email is captured on Stripe's dashboard.

    Please try to change the email address of your form to Required and let us know if this works.
    Thank you.

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    Answered by zupush on November 04, 2014 at 01:34 PM

    It changed the email id to "required", but still stripe is not getting the email id of customer.

    See the screenshot for reference.

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    Answered by Carina on November 04, 2014 at 02:07 PM

    Before forwarding this situation to our developers I kindly ask you to try cloning your form and then integrating with Stripe again to see if it solves the situation.

    I will perform further tests to try to determine the cause of this situation.

    Let us know if the problem persists.
    Thank you

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    Answered by zupush on November 04, 2014 at 02:10 PM

    Yes, I will do that.

    But I don't think it will work.

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    Answered by raul on November 04, 2014 at 03:45 PM

    Ok, please let us know if cloning the form works for you.
    Thank you.

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    Answered by zupush on November 04, 2014 at 04:31 PM
    No, it has not worked.
    ---- On Tue, 04 Nov 2014 12:45:14 -0800 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by raul

    Ok, please let us know if cloning the form works for you.
    Thank you.



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    Answered by raul on November 04, 2014 at 05:53 PM

    Hello,

    I'm escalating this thread to our developers so they can take a look at it.
    When they have a response they'll be updating this thread.

    Please let us know if we can be of further assistance.
    Best Regards.

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    Answered by zupush on November 06, 2014 at 09:01 AM
    Any update ?
    ---- On Tue, 04 Nov 2014 14:53:14 -0800 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by raul

    Hello,
    I'm escalating this thread to our developers so they can take a look at it.
    When they have a response they'll be updating this thread.
    Please let us know if we can be of further assistance.
    Best Regards.



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    Answered by Ben on November 06, 2014 at 10:07 AM

    Hi,

    We do apologize for the inconvenience this might have caused for you, but at this moment I can only tell you that our developers are looking into the issue and that the issue is marked as very important.

    This means that they are actively working on it and that they will update you as soon as they find the cause through this thread.

    Best Regards,
    Ben

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    Answered by zupush on November 06, 2014 at 02:01 PM
    Hi Ben,
    Now its working fine.
    I am able to collect the email id when the customer makes the payment.
    Everything is working.
    Thanks a lot for effort of your team.
    You can close this ticket/thread.
    ---- On Thu, 06 Nov 2014 07:07:10 -0800 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi,
    We do apologize for the inconvenience this might have caused for you, but at this moment I can only tell you that our developers are looking into the issue and that the issue is marked as very important.
    This means that they are actively working on it and that they will update you as soon as they find the cause through this thread.
    Best Regards,
    Ben



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