"502 Bad Gateway" Error on Scrollable Terms Widget

  • RescueOneSPFD
    Asked on November 4, 2014 at 1:32 PM

    Hello -

     

    Lately any form on  my website that is using the scrollable terms widget is showing a "502 Bad Gateway" error which is subsequently not allowing the forms to be submitted and not displaying the terms.  This is happening across devices and for every user of the website.  Zero changes have been made to the forms recently so how can we resolve this?

    Page URL: http://www.rescueonespringfield.com/become-a-foster/
  • Jeanette JotForm Support
    Replied on November 4, 2014 at 2:40 PM

    We are very sorry to hear you are having this problem. Our developers are very aware of it and are working on finding a solution.

    The issue is caused because of the length of the "Content" you have added in your widget.

    Please try to reduce the number of words added to it and that should give a temporary solution to this issue.

    502 Bad Gateway Error on Scrollable Terms Widget Image 1 Screenshot 20

     

    In the meantime. I've opened a ticket for this case. You should get an update here.