When I click 'submit', the button get stucked at 'please wait..'

  • Profile Image
    commercialandlegal
    Asked on November 04, 2014 at 09:51 PM

    Hi, 

     

    I have created a form which goes over 7 pages (line breaks used). I would estimate that there are around 40 questions.

     

    I have downloaded the form created and I have not amended absolutely nothing. Anyways, when filling out the form, when I click Submit, the button then changes to Pleas Wait and sits there and does nothing.

    However, when I view the form through the JotForm URL, it works.

    Why is this the case?

  • Profile Image
    Welvin
    Answered on November 05, 2014 at 01:07 AM

    Hi,

    I assumed you mean, you have your form source codes downloaded and added it directly to your website? 

    Did you get the source codes for some purpose? Like you need to add some custom scripts on it? If not, why not embed using our default Javascript method and/or iFrame method? 

    Would you mind sharing to us the webpage URL so we can test it here? I suspect a page conflict is causing that to happen. 

    Thank you!

  • Profile Image
    Welvin
    Answered on November 05, 2014 at 02:17 AM

    That's great to know! I'm glad that you have identified and corrected the problem. Please don't hesitate to contact us again if you need some assistance.

    Thank you for using Jotform!