When I click 'submit', the button get stucked at 'please wait..'

  • commercialandlegal
    Asked on November 4, 2014 at 9:51 PM

    Hi, 

     

    I have created a form which goes over 7 pages (line breaks used). I would estimate that there are around 40 questions.

     

    I have downloaded the form created and I have not amended absolutely nothing. Anyways, when filling out the form, when I click Submit, the button then changes to Pleas Wait and sits there and does nothing.

    However, when I view the form through the JotForm URL, it works.

    Why is this the case?

  • Welvin Support Team Lead
    Replied on November 5, 2014 at 1:07 AM

    Hi,

    I assumed you mean, you have your form source codes downloaded and added it directly to your website? 

    Did you get the source codes for some purpose? Like you need to add some custom scripts on it? If not, why not embed using our default Javascript method and/or iFrame method? 

    Would you mind sharing to us the webpage URL so we can test it here? I suspect a page conflict is causing that to happen. 

    Thank you!

  • Welvin Support Team Lead
    Replied on November 5, 2014 at 2:17 AM

    That's great to know! I'm glad that you have identified and corrected the problem. Please don't hesitate to contact us again if you need some assistance.

    Thank you for using Jotform!