What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form wont let me add a Payment Tool, it says it already has one

    Asked by luvmky on November 04, 2014 at 09:54 PM

    Im trying to add a payment tool to my form and it keeps saying that I cant add one until I delete the one that is already there.  I never added a payment tool and when I look at the preview of the form there isnt one there.

    The form is the T-shirt order form.



  • Profile Image
    JotForm Support

    Answered by Welvin on November 05, 2014 at 01:12 AM

    Hi Janet,

    You actually have one Payment tool to the form. The "Order Options" is using our Purchase Order payment tool. You have to remove that if you need to add another.

    Thank you!

  • Profile Image

    Answered by luvmky on November 05, 2014 at 09:19 PM

    Im still not understanding.  I need it to give a total and then a button to pay for the order.  Have I done this the wrong way?

    Is there a way to talk to someone on the phone?  I need to get this done.


    Thank you,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 05, 2014 at 10:38 PM

    Hello Janet,

    Unfortunately we do not provide phone support.

    I need it to give a total and then a button to pay for the order.  Have I done this the wrong way?

    Please be noted that you can only have one payment question in your form. I did check your form and it seems you have added "Purchase Order" question which will do all the calculation but not process the payment. You may like to remove the purchase order payment question and add any other like PayPal, stripe or authorize.net payment question. Please check the screenshot below:

    Adding any payment question other than purchase order will process the payment. For example: You add a PayPal payment question. When user selects the product and submit the form, he will be redirected to PayPal checkout page to complete the payment.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!