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    Why does the Thank You Page appear differently

    Asked by mgcaledonian13 on November 05, 2014 at 01:56 AM

    Why does the Thank You Page appear differently on some pages. 

    I have struggled with this for some time and don't seem to be able to find a satisfactory answer any where on the forum. I have altered the height of the form (with various sizes) and nothing seems to affect the TYP. Is there a way to alter the height of the TYP independently of the Form?

    The TYP does seem to come up OK if I use the Default one but I would like to have some of the Form information included so I use the "Thank You message After form submission, show a message" Option.

     

    Page URL:
    http://www.mgcaledonian.com/august-amble-2014-form/andhttp://www.mgcal<br/>edonian.com/test-of-thank-you/

    Screenshot
    Thank You message style size height
  • Profile Image

    Answered by mgcaledonian13 on November 05, 2014 at 02:06 AM

    Sorry about the additional Screen Shots - size??

    Please see 2 Additional Screen shots, the (1) Ideal view and (2) the way it aoppears

    1..... The ideal view

    2..... How it appears

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    JotForm Support

    Answered by Welvin on November 05, 2014 at 03:31 AM

    Hi,

    Please try to get your form iFrame codes again, but this time, don't modify the height. On this page: http://www.mgcaledonian.com/august-amble-2014-form/, it seems like you've modified the iframe with some other styles. Doing so would fix it.

    Thank you!

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    JotForm Support

    Answered by Welvin on November 05, 2014 at 03:33 AM

    And I think you mean, the top part of your website is also not visible? The top where the logo and navigation are placed. Am I right? If so, unfortunately, the form will present the thank you message based on its location. It won't appear based on the website properties.

    Thank you!

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    Answered by mgcaledonian13 on November 05, 2014 at 05:25 AM

    And I think you mean, the top part of your website is also not visible?

    Yes that is all very well but from time to time the text of the TYP is not visible at all and to see it you have to scroll up that does not seem right. I am sure that all this worked properly before. I have done so many things to try and correct this, one of them being to get the code again as it is and paste it in, but I am sure that did not work either. I'll do it again though.

    As far as I can see there is some relationship between the form and the TYP.

    Would it be that I have cloned a long form and deleted some of the fields and used the same TYP.

    I might be forced to go to a Custom URL but  would I have a  means of personalising for each submission i.e. "William Scott your booking has been received for the Outer Space Trip"? Your going to tell me different aren't you !! 

     

  • Profile Image

    Answered by mgcaledonian13 on November 05, 2014 at 06:06 AM

    I found one TYP that gave the result I wanted and I copied the HTML code into a new TYP and it all seems to work now.

    How weird is that 

    topic closed I hope!!

     

     

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    JotForm Support

    Answered by ashwin_d on November 05, 2014 at 07:55 AM

    Hello mgcaledonian13,

    I am glad to know that your issue is now resolved and the thank you page is being displayed as expected.

    Do get back to us if you have any questions.

    Thank you!