What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my welcome page NOT APPEAR after a submission?

    Asked by MVTmedia on September 21, 2011 at 02:29 PM

    Why does my welcome page NOT APPEAR after a submission?  And why doe it DISAPPEAR from my video-email?

    Page URL:

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    JotForm Support

    Answered by NeilVicente on September 22, 2011 at 05:27 AM


    The thank you message does appear, although they remain invisible because your site's background color is black, and the thank you message's text is also black.

    Try changing the text color of your Thank You message to white.

    Hope this helps.