What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrade to premium plan

    Asked by assinews on November 07, 2014 at 06:31 AM

    Dear Support, 

    On september I've temporanely upgraded my plan from Premium to Economy. Now I'ld like to return to Premium. 

    I've tried some days ago (04/11/2014) to do it on https://www.jotform.com/pricing page and arrived me this confirmation message:

    _______________

    Assinform,

    This is a confirmation of the return processed for:

    JotForm Economy Monthly

    Return Total: USD 5,15

    Return Reason: Refund for subscription plan change

    _________________

    But my account always shows economy as current plan. So, what's my current real plan, now?


    I've also received this email: 

    ___________________

    Hi Assinform,

    Thanks for using our product!

    Unfortunately your most recent JotForm Premium Monthly subscription payment was declined.

     

    Please go to https://sites.fastspring.com/interlogy/order/s/XXXXX (I've hide the invoice number) and update your payment information as soon as possible to avoid cancelation.

    ___________________

    Infact on these days we have a problem with our credit card, that isn't accessible: we're trying to solve it as soon as possible with our bank. Fortunately we have already paid our premium plan in advance until january. 

    At the moment I can't upgrade our credit card data, if there is any risk please give me instructions to avoid our account cancelation!

    Thank you!

    Assinform

     

    premium plan JotForm problem message product
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 07, 2014 at 08:10 AM

    Hello assinews,

    It seems that you ave two subscription. One is premium yearly subscription with order #INT140104-7319-88923B and the other one is economy monthly subscription which you upgraded in September 12, 2014 with order #INT140912-3892-61121.

    Since you want to downgrade back to premium plan and you already have active yearly subscription, I have cancelled your other other subscription and downgraded your account to premium plan.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!

  • Profile Image

    Answered by assinews on November 07, 2014 at 08:21 AM
    Thank you very much!
    It's all ok now!
    Chiara Vialmin
    ____________________________
    Assinform / Dal Cin Editore Srl
    V.le Dante, 12 - 33170 Pordenone
    Tel: 0434-26136 - Fax. 0434-20645
    E-mail: vialmin@assinews.it
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 07, 2014 at 09:50 AM

    Hello Chiara,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!