What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit Cards

    Asked by Caye Howe  on November 07, 2014 at 07:51 AM

    Can we use your product to securely collect credit card information?  I have clients that need to be able to update their information with me and they prefer using an online method.  We currently use Wufoo but they do not allow you to collect the information.  You can use the payment integration like you do, but not collect it.

    credit product card
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    JotForm Support

    Answered by Welvin on November 07, 2014 at 09:04 AM

    Hi Caye,

    Unfortunately, we also do not allow it here. Please check our Terms Of Use: http://www.jotform.com/terms/

    I'm wondering how you collected the information from the first place, maybe you can use the same method. 

    Thank you!

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    Answered by thinkpinksoft on November 07, 2014 at 09:08 AM

    They typically e-mail or text it to me which I hate!  So dangerous.  I try to encourage them to call me.  I had hoped with all the SSL stuff you all had and that it was ok.  

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    JotForm Support

    Answered by Welvin on November 07, 2014 at 09:35 AM

    You can secure your form using our SSL feature, but still, we don't allow it that way. Our system will send the input field result into plain text which is not secured and regulatory bodies don't allow it. 

    You may consider using our payment integrations and use Authorization Only feature so you can charge users at a later date for the agreed amount that they have selected/submitted to the form.

    For example, Paypal integrations allow you to do this:

    Thank you!