What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Shipping request and paypal

    Asked by naughtynicekc on November 07, 2014 at 05:25 PM

    My form currently has a submit button that goes to our paypal account and prompts for shipping, however we have some people who want to do pickup, therefore will not require shipping. So how do I have my customer submit their order free of shipping for pick up orders only.

    Page URL:
    http://www.jotform.com//?formID=42657063845158

    and paypal account
  • Profile Image
    JotForm Support

    Answered by Kiran on November 07, 2014 at 05:44 PM

    As I check your JotForm I don't see any shipping charges for the products. Do you want the shipping charges to be added or just shipping address to hide when pickup is selected?

    If it is to hide shipping address field, you can hide by using our conditions wizard. Please follow the steps below :

    1. Open your JotForm in edit mode

    2. Click on Conditions icon to open Conditions Wizard

    2. Select Show/Hide a form field and click on Next.

    3. Set the rule and action as shown below and click on Save

    Hope this helps. Please let us know if you are looking for something else. We will be happy to help.

    Thank you!!