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  • Profile Image

    I am not emailed anymore when a form is completed

    Asked by realtymaze on November 07, 2014 at 10:45 PM

    Was this feature only in like some kind of trial or so?

     

    s*****alt****e.com

    Page URL:
    realtymaze.com

    not emailed email email notification
  • Profile Image

    Answered by Ben on November 08, 2014 at 02:29 AM

    Hi,

    Can you please tell us what is the jotform that you are not getting any email any more?

    Based on the logs, I see this for the email you had mentioned:

    [2014-11-07 22:51:42] Submission #291227901781318187 Form #41677626540156 SENT to s*****alt****e.com from noreply@jotform.com via AMAZONSES
    [2014-11-07 22:48:08] Notification Test SENT to s*****alt****e.com from noreply@jotform.com via AMAZONSES

    Now, I also see that you have 2 accounts, so please let us know if this issue is related to the above account realtymaze or the jotform on u0312717 account. I presume that it is the realtymaze account, but want to make sure.

    Best Regards,
    Ben