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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feedback form is not showing

    Asked by mcarikn on November 08, 2014 at 04:01 PM

    Hi,

    I set up a form that pops-up once the page loads up, but when the page loads, the frame of the form appears with the message:

    Invalid Form URL

    This form is not available for this domain.

    http://www.jotform.me/form/43116088724455

    When clicking the link, the form appears correctly.

    Please help.. Thanks!

    Page URL:
    http://www.triola.co.il/index-thanks.html

    feedback form JotForm domain feedback autopopup
  • Profile Image

    Answered by mcarikn on November 09, 2014 at 03:21 AM

    Anyone?

  • Profile Image

    Answered by Ben on November 09, 2014 at 06:19 AM

    Hi,

    I just took a look at your jotform and from what I can see there is a Text field on it saying "thank you" that pops up as soon as I come to your website.

    Taking a look at the URL, I see that the URL is not the same as above ( http://www.jotform.me/form/43116088724455 ), but is instead http://www.jotform.com/form/43116088724455?

    Can you please confirm it working on your side as well?

    If not could you try replacing the code from:

    <script src="//www.jotform.com/min/g=feedback" type="text/javascript">
    new JotformFeedback({
    formId:'43116088724455',
    base:'http://www.jotform.com/',
    windowTitle:'תודה על פנייתך',
    background:'#e98934',
    fontColor:'#000000',
    type:2,
    height:600,
    width:707
    });
    </script>

    to:

    <script src="//www.jotform.com/min/g=feedback" type="text/javascript">
    new JotformFeedback({
    formId:'43116088724455',
    base:'http://www.jotform.me/',
    windowTitle:'תודה על פנייתך',
    background:'#e98934',
    fontColor:'#000000',
    type:2,
    height:600,
    width:707
    });
    </script>

    This should display it properly for you, but do let us know how it goes.

    Best Regards,
    Ben

  • Profile Image

    Answered by mcarikn on November 09, 2014 at 06:36 AM

    Thank you! I changed the code as you suggested, and now it works.

    One last think, now I need to delete the button at the right bottom side. Is this possible?

    The idea is that the floating message will appear when page loads, and after the user close the floating message, there will be no way to get it back.

  • Profile Image

    Answered by gori-mathew on November 09, 2014 at 08:30 AM

    On behalf of my colleague you are most welcome.For your question about how  to delete the button at the right bottom side?Do you mean there is a button on the form?If so I can confirm that there is no button non the form.

     

  • Profile Image

    Answered by mcarikn on November 09, 2014 at 08:45 AM

    Thanks for you help.
    The button is on the page (after you close the form), and I'd like to remove it. Is it possible?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 09, 2014 at 10:51 AM

    Hello mcarikn,

    I am not sure if I have understood your question correctly.

    Please check the screenshot below if you want to hide the following link/button:

    Yes it is possible to hide the button itself form the page but then how it will be loaded again once the user closes the lightbox window. Can you please explain us your requirement a bit more in detail and we will send you the code to hide the button.

    Thank you!

  • Profile Image

    Answered by mcarikn on November 09, 2014 at 11:00 AM

    Yes exactly! I would like to hide the link/button.
    The user shouldn't be able to reload the lightbox, as this is a thank you message.
    Would love to get the code. Thanks!

  • Profile Image

    Answered by Shadae on November 09, 2014 at 12:18 PM

    Hi mcarkin,

    I am seeing that this issue was addressed on this thread: http://www.jotform.com/answers/456434

    Please inform us if you need further assistance.

    Thank you.