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    Image not showing in email & could image be larger in submission?

    Asked by LostDogs10 on August 01, 2010 at 03:56 PM

    I am making a form for a lost dog report as a trial for another group.  Picture important.  I am not receiving the picture in my email browser.  https://www.jotform.com/form/2035334498?  It is in the submission, but no picture or link to in in my email. (link is also in my submission)  I think this was the same problem as discussed, but you remedied in a way I didn't understand.  You helped others by going into their site.   I use Google Chrome, with the rich formatting option (I presume html).  Is that an issue?  

    Is there also anyway to get the picture size in my submission to be as large as the map?

    I need screenshots or steps explained, please.  I don't know how to code.

    Thank you,

    Patti Kunz

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    JotForm Founder

    Answered by aytekin on August 02, 2010 at 07:52 AM

    I used Google Chrome to make a test submission. Then logged into your account and checked the submissions page. My uploaded file was there. So, this seems to be working. Other uploaded pictures are also there.

    It could be a problem with the emails. Try deleting the email and re-creating it.

    I added your feature request about the picture size to our requests list. Thanks.

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    Answered by LostDogs10 on August 02, 2010 at 08:41 AM

    Any idea how long the request might take before the size of the picture can be enlarged?  Picture of animal important and your submission may be able to serve as a flyer for a lost pet with an enlarged picture.

    Jotform is awesome!!!

    Thank you

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    JotForm Founder

    Answered by aytekin on August 02, 2010 at 09:57 AM

    If you click on the small thumbnail picture you can get it in full size. Have you tried that? 

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    Answered by LostDogs10 on August 02, 2010 at 05:20 PM

    Yes, but looking for the actual picture in the submission report to be larger.  I will see if I can save the image and incorporate it into the pdf, somehow.  However, the submission would be perfect as a flyer for the lost pet if the picture were larger.  Same size as map would suffice.  Has all of the necessary info already on it.  The map is a really nice feature for lost pets flyer too.

    Also, should I be receiving a picture in my email of a link to it?  I don't receive either.

    Thank you so much for your time.  I wish I had your knowledge, but not your job.  :)  So many requests and questions I don't know how you do it.

    So will the larger size in submission request still be submitted?  Any idea how long that might take?

    Thanks again,

    Patti 

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    JotForm Founder

    Answered by aytekin on August 03, 2010 at 04:09 AM

    Yes, large picture size on the submissions is still in our feature requests list. Thanks.

    If you do not receive the picture link on the emails, try deleting them and then re-creating them. 

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    JotForm Founder

    Answered by aytekin on August 03, 2010 at 04:11 AM

    I meant try deleting the email and re-creating it. On the form builder, click on Email Alerts, open the email notification on the wizard and then click on "Delete Email" button at the bottom. Then click on the Email Alerts button again and then re-create the email.