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    Feedback form without button on webpage

    Asked by mcarikn on November 09, 2014 at 10:34 AM


    I am trying to delete the button that appears on the webpage when the form is closed (at the right bottom side). Is this possible?

    The idea is that the floating message will appear when page loads, and after the user close the floating message, there will be no way to get it back.


    Page URL:

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    JotForm Support

    Answered by ashwin_d on November 09, 2014 at 12:15 PM

    Hello mcarikn,

    Please add the following custom css code in your web page where you have embedded your your lightbox form:

    <style type="text/css">

    a#jotform-feedback-43116088724455 {

    visibility: hidden;



    You can add the above css code just after the feedback embed code you have added in your web page. Please check the screenshot below:

    Upon taking a closer look at your webpage, I found that you have added the same form as lightbox and feedback as well. Your lightbox form does auto load and now you want to hide the feedback button, you can simply delete the feedback embed cde from your web page.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by mcarikn on November 09, 2014 at 01:07 PM

    That's great. Thanks!

    Now, I noticed that on smaller devices (iPad, smartphone) its a little hard to click on the little X on the lightbox window to close it.
    Is it possible to add a button (or an image) on the lightbox, that will close the window when clicked?
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    Answered by Shadae on November 09, 2014 at 01:22 PM

    Hi mcarikn,

    I am happy to hear that your issue has been resolved.

    I have moved your question regarding the size of an "X" to a new thread: http://www.jotform.com/answers/456462 

    It will be addressed there. Thank you.