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    Can I include a zero price when enabling special pricing for a product using the payment wizard?

    Asked by tfsforms on November 09, 2014 at 04:31 PM

    I am working on new online membership form for a non-profit. I would like to include a "product" which indicates whether dues have already been paid or will be included when the form is submitted. The form below demonstrates what I am trying to do. This does exactly what I want but only if I specify a non-zero value for the "already paid" option. When I input a zero, it is not being stored. Is there a way to do this?

    I have also tried to use two different payment forms that are displayed/hidden based on a radio button but I'm not allowed to use two payment forms on the same form.  I also tried the multiple options feature but it only works on a single product and I have multiple products.  My only other alternative that I can think of is to have two different "products" and just hope that the user chooses one or the other (or have two different forms which I really hoped to avoid).

    Any help that you can provide will be appreciated. 


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    JotForm Support

    Answered by ashwin_d on November 10, 2014 at 04:00 AM

    Hello tfsforms,

    If I understand your requirement correctly, you want your users to select "Already Paid" or "Dues Included". Is that correct?

    Unfortunately, it is not possible to have a special pricing set to zero. It should always be greater than zero.

    I would suggest you to manage this requirement with normal form fields and then pass the calculated value to your payment question. Please take a look at the following cloned form and see if this is an acceptable solution :  ***DELETED*** Feel free to clone this form for a closer look. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Do get back to us if this solution looks okay to you and we will a step by step guide to achieve this.

    We will wait fro your response.

    Thank you!

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    Answered by tfsforms on November 10, 2014 at 02:24 PM

    Thank you very much. This solution works perfectly for me. I have already incorporated your solution into the real form that I was preparing. Since I may have included real account information in the form that you cloned to demonstrate your solution, could either replace that information or delete the form http://form.jotformpro.com/form/43131857432957? for me, please?

    Thanks again for your help with this!

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    Answered by KadeJM on November 10, 2014 at 03:22 PM

    On behalf of my colleague whom was helping you here you are most welcome.


    And additionally yes, I'll inform him and we will make sure the other information is removed|deleted from the mentioned jotform per your request.