We have purchased an upgrade on our account but our form has not returned to our website. Please help

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    Venice Eaddie
    Asked on September 22, 2011 at 05:12 PM
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    Answered on September 23, 2011 at 09:04 AM

    Hi Venice,

    Thank you for your message. Unfortunately, I am unable to find your account using your email address. I checked your website but failed to find any forms built on JotForm. Can you still recall your username in JotForm? 

    May we also ask for the order reference number given to you by our payment gateway when you submitted your payment? We will use this for verification purposes only.

    We'll await your feedback. Thank you and enjoy using JotForm!