What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have purchased an upgrade on our account but our form has not returned to our website. Please help

    Asked by Venice Eaddie on September 22, 2011 at 05:12 PM
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    Answered by allanftd on September 23, 2011 at 09:04 AM

    Hi Venice,

    Thank you for your message. Unfortunately, I am unable to find your account using your email address. I checked your website but failed to find any forms built on JotForm. Can you still recall your username in JotForm? 

    May we also ask for the order reference number given to you by our payment gateway when you submitted your payment? We will use this for verification purposes only.

    We'll await your feedback. Thank you and enjoy using JotForm!