What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment question always display some value in total if it has special pricing and sub products.

    Asked by jo on November 10, 2014 at 11:34 PM

    I am previewing my form, and it is showing subtotal, tax and total figures prior to any products being selected!

    It has basically totalled up one of each item, in each size, then when i actually select an item it adds it to the price.

    Any clues as to how i can fix this? response ASAP appreciated!

    Screenshot from my form:


  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 11, 2014 at 06:28 AM


    I'm sorry for the trouble caused to you.

    I did check your form and I am able to replicate the issue you are having. There seems to be some glitch with the payment question which has special pricing and sub products configured. It always displays some amount in the total.

    I am reporting it to our back end team. We will get back to you as soon as we have any update form our back end team.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 13, 2014 at 06:01 PM