- dabekaAsked on November 11, 2014 at 12:11 PM
I actually thought only one form in my account was disabled, but when I started to look at all of them in the "preview" mode it looks like all forms have been disabled in my account (an error message comes up when you preview any form stating: ...this form has been disabled").
I was trying to find a solution on your forums and thought maybe the forms needed to be "enabled" or it was the expiration date or submission limits that needed to be modified - but I don't think those are the issues.
Wondering if it is an ssl issue? I am not sure, so I wanted to check with your team and see if someone could help with enabling all forms in my account. Thanks.
- BenAnswered on November 11, 2014 at 01:18 PM
Based on the jotforms and what they collect we are instructed to issue a permanent ban.
In order to avoid that you should log into your account and remove all fields that are requesting any kind of passwords.
Please note that if you do not do this, we would be suspending your account permanently.
To get those details you would need to contact your clients directly over your email and ask them for such details.
As mentioned, please remove all fields that are asking for any kind of password or authorization and in case you are collecting credit card info on some jotform without the use of the payment processing widget those will need to be removed as well.
I will enable your account now, but will inspect the jotforms again tomorrow.
- dabekaAnswered on November 12, 2014 at 05:08 PM
Thank you for your reply Ben. I was unaware that there was a violation. Due to the nature of the business I run and am in, I do require that information for the projects I work on for clients, but I have no problems not collecting it through Jotform.
On another note, I have been using jotform for several years (as well as recommending it to clients) and this is the first time I have heard this. I know you guys are inundated with requests, but I recommend the Jotform team notifying users, via email, if you issue a permanent ban on an account or when we are in violation of your terms so that we can have an opportunity to correct the matter - as I was, again, not aware my forms were in violation.
I will go through and look over my forms per your requests above. I will also need you to review my account again and remove the ban that is still there. Thank you.
- BenAnswered on November 12, 2014 at 05:19 PM
Yes, your account was activated, but disabled just recently today because the fields were not removed.
I have enabled it again now, but do note that our system will make new checks to see if the same fields are still present.
The terms have not changed for quite some time and as we should usually just remove this, I understand that this is your business and for that reason have asked you to remove the fields instead. You can always ask your clients to fill out what they want to have changed and then contact them about that specific data over email, just not asking for passwords over jotform.
Thank you for your understanding.
- dabekaAnswered on November 12, 2014 at 05:28 PM
Thanks for letting me know Ben. All fields that were in violation of your terms have been removed. The forms are now working again. I have other systems in place for my clients to provide that information, so no worries there. I understand and respect your policy at JF - it just would be nice to receive a notification message in our jotform account or email if/when it occurs so we can respond when it happens. Just a feature request. Thanks again for all your help.
- JotForm SupportdavidAnswered on November 12, 2014 at 05:40 PM
I think that emailing our users when their forms are disabled by our system is a great idea. I went ahead and forwarded this request to our development team to see if this is something they can add. We will let you know in this thread if and when this is added.
- wgageAnswered on March 22, 2015 at 05:33 PM
all my forms are disabled and I did not do anything wrong in the terms