What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need more Space

    Asked by TheShow14 on November 12, 2014 at 06:26 AM

    Hello,

    I have two forms created on my jotform account. One has 540 Submissions and the other as 13 submissions. We had upgraded to "1000 submissions" when we felt it will cross 100 submissions a month. But now we need place for around 20 - 50 submissions this month. Paying $9.95 doesnt make sense.

    Whats the other alternative to get free space.? Do we have to delete previous submissions? 

    Awaitng response ASAP!

    Submissions JotForm two forms hello
  • Profile Image
    JotForm Support

    Answered by Welvin on November 12, 2014 at 08:57 AM

    Hi,

    Actually, only File Storage limit is affected here upon checking your account. You have zero submissions for this month. Do note that our system will reset submissions count to zero on every first day of each month, but File Storage remains the same. You have 118.44MB of files, and free account is limited to only 100MB of file storage.

    Deleting your submissions with file uploads in it will free up your account space limit. But make sure to download all the files and data first. Deleting files means you cannot recover it at a later date.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on November 12, 2014 at 09:00 AM

    By the way, check your usage for this month through My Account - Usage section: http://www.jotform.com/myaccount/usage.

    Thank you!