What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Support response

    Asked by DallasPPAPrints on November 12, 2014 at 06:27 AM

    How long does it normally take to get a response ?

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    JotForm Support

    Answered by Charlie on November 12, 2014 at 09:12 AM


    Apologies for the inconvenience that this might have caused you.

    Upon checking your account, I see that you also have an opened thread here http://www.jotform.com/answers/457255-My-form-reverted-to-an-earlier-version-of-form-How-to-recover-the-form-changes#4. We usually get back to the user as immediate as possible, but depending on the issue and the number of inquiries that we have.

    Again, I apologize for the delays you are having.

    I'll take a look at the thread and update my colleagues on it.

    Thank you for your understanding.