What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We received and email saying our space is full. How do I delete the files sent through here without deleting the form?

    Asked by Colin2013 on November 12, 2014 at 10:26 AM

    I tried deleting and seems I have deleted the old form we used. Please let me know how at jwebb@fusionprint.ca

    Normally the notifications come through info@fusionprint.ca


    Jeffrey Webb, manager

  • Profile Image
    JotForm Support

    Answered by Charlie on November 12, 2014 at 11:15 AM

    Hi Jeffrey,

    Thank you for using JotForm.

    Upon checking your account with the username Colin2013, I see that you haven't reached your limits/quota.


    If you are referring to the "Upload Space", yours seem to be far from the quota.

    But if you would like to delete some files uploaded via submissions, you can follow the screenshot below. 

    1. "My Forms"->Click the Form that has file attachments on them->Click "Submissions"

    2. On you Submissions, choose a submission that has a file uploaded to it. Click the delete button to free up some space on your uploads.

    3. Scroll down and you will see a list of submissions with the details.


    If you are referring to another file sharing or storage website like Dropbox, Box.com, Google Drive and the likes. You can delete the file attachments there, the submissions here will not be affected.

    I hope this helps. Let us know if this works.

    Thank you.