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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't see the button for the scroll to top widget

    Asked by stretchandstaple on November 12, 2014 at 11:42 AM

    I added a scroll to top widget on my form, but the button isn't visible.

    Page URL:

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    Answered by raul on November 12, 2014 at 12:07 PM


    Upon checking your website, I see that you're using your form in secure mode and the widget is being blocked for that reason.

    Please try to re-embed your form in your site using the code that is displayed when the Secure Form option is unchecked.

    Please let us know if this helps.
    Thank you.

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    Answered by stretchandstaple on November 12, 2014 at 02:04 PM

    This doesn't seem to help, plus I would prefer that it is a secure form, considering how much information the customer is giving me.

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    Answered by raul on November 12, 2014 at 03:29 PM

    Could you please try to re-embed your form using the iframe code.

    I'm able to see the scroll-to-top button using the direct URL of your form: http://form.jotformpro.com/form/43001042572944 and also noticed that your form looks very different in your site and I think that it may be caused due a JavaScript conflict.

    I will also escalate this thread to our next support level since I was able to replicate the widget error when I cheched your form using the secure URL: https://secure.jotformpro.com/form/43001042572944

    In the meantime, please try to re-embed the non-secure form using the iframe method and let us know if it works.


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    Answered by stretchandstaple on November 12, 2014 at 03:31 PM

    Oh I see, it is because it is outside of the frame of my html window on my site so that's why it isn't showing.

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    JotForm Support Manager

    Answered by Jeanette on November 12, 2014 at 04:37 PM

    Glad to know you found the cause, in the meantime the ticket is opened to fix the problem with the widget and the HTTPS protocol.

    You should have an update on this thread.