What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    the submit button does not appear to external users even though it shows up on my side as creator of the form

    Asked by DelawareChapter on November 12, 2014 at 03:27 PM

    I needed to update the price. I inadvertently deleted the PayPal button and needed to recreate it.  Now the submit button seems to not appear as an option to external person who is testing the link to be sure everything is ok.


    Please call me to walk me through to fix this problem.  Thank you. 

    Donna Knight


    Page URL:

  • Profile Image

    Answered by KadeJM on November 12, 2014 at 04:42 PM

    If I am understanding you properly I think you're trying to fix the submit button.

    Currently, we do not provide phone support but please rest assured we'll handle your issue here in a timely manner.

    Anyhow, I looked into your problem but from my end your "submit button" is showing.

    If possible can you please find out what browser|browser version was being used by those whom told you it was disappearing so we can look into it more?