I'm unable to to login to my account

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    Kerrie Smith 
    Asked on November 12, 2014 at 04:44 PM

    At both these screens Log in to account and request new password, when I click on the submit button nothing happens.  The screens stays the same and I cannot progress.

     

    Trying to upgrade so I can receive more survey replies.

     

    Thanks, phone is 02 49606695

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    raul
    Answered on November 12, 2014 at 05:20 PM

    Hello,

    Upon checking your account, I see that you're using a guest account.
    You need to register first here: http://www.jotform.com/signup using the same email address: kerrie.smith@spcc.nsw.edu.au and your form will be automatically moved to this new account.

    You can register for a FREE account and this will increase your limit to 100 monthly submissions among other benefits.

    Please let us know if you need further assistance.
    Thanks.

  • Profile Image
    kerrie smith 
    Answered on November 12, 2014 at 06:19 PM

    Thank you.  I have tried to register.

    Having trouble with username.  I have tried a number of combinations, just letters, just numbers, combination of numbers and letter but keeps coming up with username invalid.

    Can you let me know what is needed for user name.

    I have tried kerrie.smith, kerrie smith, kerrie2299, 9319_00

    Thanks

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    raul
    Answered on November 12, 2014 at 06:27 PM

    Hello,

    Only alphanumeric and the underscore '_' characters are allowed in the username.
    So, from the list you posted: kerrie2299 should work.

    Please try again with this username and if you still are having issues do let us know.

    Thanks.

  • Profile Image
    kerrie2299
    Answered on November 12, 2014 at 06:36 PM

    Thank you.  This has worked this time.

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    raul
    Answered on November 12, 2014 at 06:48 PM

    You're welcome.
    Please let us know if we can be of further assistance.

    Best Regards.