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I'm unable to to login to my accountAsked by Kerrie Smith on November 12, 2014 at 04:44 PM
At both these screens Log in to account and request new password, when I click on the submit button nothing happens. The screens stays the same and I cannot progress.
Trying to upgrade so I can receive more survey replies.
Thanks, phone is 02 49606695
Upon checking your account, I see that you're using a guest account.
You need to register first here: http://www.jotform.com/signup using the same email address: firstname.lastname@example.org and your form will be automatically moved to this new account.
You can register for a FREE account and this will increase your limit to 100 monthly submissions among other benefits.
Please let us know if you need further assistance.
Thank you. I have tried to register.
Having trouble with username. I have tried a number of combinations, just letters, just numbers, combination of numbers and letter but keeps coming up with username invalid.
Can you let me know what is needed for user name.
I have tried kerrie.smith, kerrie smith, kerrie2299, 9319_00
Only alphanumeric and the underscore '_' characters are allowed in the username.
So, from the list you posted: kerrie2299 should work.
Please try again with this username and if you still are having issues do let us know.
Thank you. This has worked this time.
Please let us know if we can be of further assistance.