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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm unable to to login to my account

    Asked by Kerrie Smith  on November 12, 2014 at 04:44 PM

    At both these screens Log in to account and request new password, when I click on the submit button nothing happens.  The screens stays the same and I cannot progress.


    Trying to upgrade so I can receive more survey replies.


    Thanks, phone is 02 49606695

    Page URL:

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    Answered by raul on November 12, 2014 at 05:20 PM


    Upon checking your account, I see that you're using a guest account.
    You need to register first here: http://www.jotform.com/signup using the same email address: kerrie.smith@spcc.nsw.edu.au and your form will be automatically moved to this new account.

    You can register for a FREE account and this will increase your limit to 100 monthly submissions among other benefits.

    Please let us know if you need further assistance.

  • Profile Image

    Answered by kerrie smith  on November 12, 2014 at 06:19 PM

    Thank you.  I have tried to register.

    Having trouble with username.  I have tried a number of combinations, just letters, just numbers, combination of numbers and letter but keeps coming up with username invalid.

    Can you let me know what is needed for user name.

    I have tried kerrie.smith, kerrie smith, kerrie2299, 9319_00


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    Answered by raul on November 12, 2014 at 06:27 PM


    Only alphanumeric and the underscore '_' characters are allowed in the username.
    So, from the list you posted: kerrie2299 should work.

    Please try again with this username and if you still are having issues do let us know.


  • Profile Image

    Answered by kerrie2299 on November 12, 2014 at 06:36 PM

    Thank you.  This has worked this time.

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    Answered by raul on November 12, 2014 at 06:48 PM

    You're welcome.
    Please let us know if we can be of further assistance.

    Best Regards.