Cancel Subscription

  • Profile Image
    ThamesPTA
    Asked on November 13, 2014 at 09:14 AM

    On Oct. 31 I tried several times to cancel our monthly plan of $9.95.  I noticed I was still charged in Nov., and I tried to cancel twice this morning.  Please help me downgrade to the Free plan once again.

    Thank you, 

    Colbey Sparkman

    thamespta@gmail.com

  • Profile Image
    raul
    Answered on November 13, 2014 at 10:01 AM

    Hello Colbey,

    Upon checking your account, I see that you're using PayPal as the payment method.
    In order to cancel your subscription, you need to login into your PayPal account, find the latest payment you made to us, click on the subscription number and click on the Cancel Subscription button.

    You can also check this guide: http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal for more detailed steps.

    Please let us know if you need further assistance.
    Thank you.