What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel Subscription

    Asked by ThamesPTA on November 13, 2014 at 09:14 AM

    On Oct. 31 I tried several times to cancel our monthly plan of $9.95.  I noticed I was still charged in Nov., and I tried to cancel twice this morning.  Please help me downgrade to the Free plan once again.

    Thank you, 

    Colbey Sparkman


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    Answered by raul on November 13, 2014 at 10:01 AM

    Hello Colbey,

    Upon checking your account, I see that you're using PayPal as the payment method.
    In order to cancel your subscription, you need to login into your PayPal account, find the latest payment you made to us, click on the subscription number and click on the Cancel Subscription button.

    You can also check this guide: http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal for more detailed steps.

    Please let us know if you need further assistance.
    Thank you.