What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I deleted my test submission but my account report still shows one transaction.

    Asked by rfarrell4 on November 13, 2014 at 10:57 AM
    I deleted my test submission, but my account report still shows one transaction.
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    JotForm Support

    Answered by KadeJM on November 13, 2014 at 11:17 AM

    I checked the jotform on your account but it shows you have 0 reports and 0 submissions. 

    Are you looking at another jotform on another account perhaps? I only see one on your account as of right now.

    If possible can you upload a screenshot?

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    Answered by rfarrell4 on November 13, 2014 at 12:21 PM
    Sorry, I cleared the cache. It was just a test, and I didn;t want it to count against my 100 per month!
    ...
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    JotForm Support

    Answered by EltonCris on November 13, 2014 at 12:49 PM

    @rfarrell4

    No worries.

    Just FYI, test submissions are considered complete/valid submissions that's why it is also counted. Anyway, I've made a reset on your limits. You should now see 0 out of 100 submissions on your counter. Take note that we can only do this once in a lifetime. Upgrading to any of the paid plans will give you higher limits http://www.jotform.com/pricing/.

    Have a good day!