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  • Profile Image

    Email content fields are coming through blank (again).

    Asked by JackStackBBQ on November 13, 2014 at 11:04 AM

    We're having problems (again) with the forms.  

    1) The email still isn't coming from the individual submitting the form request but continues to default back to <noreply@jotform.com>.  There doesn't seem to be rhyme nor reason as to why it's defaulting back.  At this point I just need someone from Jotform to fix it for good.  

    2) Now the [E-mail] field isn't coming through from the form.

    3) The [Estimated No. of Guests] field isn't coming through from the form either.

    Page URL:
    http://www.jackstackbbq.com/free-catering-quote.aspx

    Screenshot
    JotForm noreply Guests 3 email content email alert clone
  • Profile Image
    JotForm Support

    Answered by Charlie on November 13, 2014 at 11:57 AM

    Hi,

    I visited the website that you have, the form that is embedded on it is this: http://www.jotform.com/form/12010909511.

    Which was a cloned from this one: http://www.jotform.com/form/10670328516 

    Unfortunately, when you clone them, there are slight changes on the form fields name. This is why the email content does not capture all of the field value.

    1. I added the name side-by-side to see the difference of the field names.

    2. This is also the same with the email alerts setting, it reverts back default or blank field because you need to set it up again.

    I hope this helps. Let us know if this works.

    Thank you.

  • Profile Image

    Answered by JackStackBBQ on November 13, 2014 at 04:59 PM

    Questions 2 & 3 have been resolved. However, we are still having issues with the reply email listing as noreply@jotform rather than the customers email?

  • Profile Image

    Answered by raul on November 13, 2014 at 05:21 PM

    If I understand correctly, you want to see your customers email address instead the noreply@jotform.com in your email notification. If that's correct, you can achieve this using mandrill.

    Please refer to the following guide: http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    Let us know if this helps.
    Thank you.