What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing and account status question - Please confirm ASAP

    Asked by mcolon02 on September 23, 2011 at 10:39 AM

    I thought I had a premium account, as I was getting billed on a monthly basis.  I recently went through my last year's credit card statements and remember seeing the montlhly charges.  Now I can't remember which card it was to go check (I have like 20!!!).  Did my premium account it get cancelled? 

    I just noticed my account indicates I only have a free account and am running out of space.  So I paid a 2 years premium via PayPal.  Please verify that I am not getting charged twice.  Thanks.

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    Answered by allanftd on September 23, 2011 at 11:12 AM

    Hi mcolon02,

    I have just checked your account's status in our member database and saw that it is now upgraded to a Premium account. Please clear your cookies, log out and log in once again to your JotForm account and let us know if you see the Premium status this time or not.


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    Answered by mcolon02 on September 23, 2011 at 11:43 AM

    Thanks.  It is now showing premium.  I just figured out the status confusion was a mistake on our end.  Sorry about that, and thanks again.

  • Profile Image

    Answered by allanftd on September 23, 2011 at 11:52 AM

    No problem, mcolon02. Glad that it's now fixed. Thank you for upgrading to a JotForm Premium account.



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    Answered by reshmah badoorally  on December 17, 2014 at 02:08 AM

    Mail me my commission check in the following address Tagore rd triolet Mauritius city portlouis postal code oooo